Shipping Policy

Free Worldwide Shipping
We offer free shipping on all orders worldwide — no minimum spend required.

Processing Time
All orders are processed within 1-3 business days of being placed. You will receive a confirmation email once your order has been processed.

Delivery Times
Standard delivery typically takes 7-15 business days depending on your location. Please note that international orders may occasionally take slightly longer due to customs processing.

Tracking Your Order
Once your order has shipped you will receive an email with your tracking number. You can use this to follow your order every step of the way.

Shipping Delays
While we always aim to deliver within the estimated timeframe, occasional delays may occur due to high demand, customs processing, or courier delays outside of our control. If your order hasn't arrived within 20 business days please contact us at support@enrichedpetsco.com and we'll look into it immediately.

Lost or Damaged Orders
If your order arrives damaged or gets lost in transit, contact us at support@enrichedpetsco.com and we will arrange a replacement or full refund at no extra cost to you.